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Terms & Conditions

WELCOME TO THE KASEESHONLINE WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW

 

PRODUCT INFORMATION

 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery

Due to the unique individuality of handmade items there may be slight variations to images shown and KASEESH has the right to change individual components.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

 

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

 

PRICE AND TYPES PAYMENT OPTIONS

 

We accept payments online using Visa and MasterCard credit/debit card in British Pounds (GBP)

 

 

 

 

All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

 

For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

 

ACCEPTANCE

 

For most items you have the legal right to cancel your order within 7 working days of receiving the goods. However this right does not apply to certain items such as personalised products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.

 

Please note that we do not provide a free returns service.

 

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

 

Specially commissioned or made to order garments can only be cancelled within five days of placing the order due to the nature of work and preparation involved that the process would have started within the time structure. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.

 

We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

 

ACCURACY

 

While every effort is made to ensure the accuracy of colour reproduction colour may vary depending on the settings of your monitor software or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy suitability reliability completeness performance fitness freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times the Internet is not an inherently stable medium and errors omissions interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted we cannot guarantee it.

 

FABRICS & EMBROIDERY

 

Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.

 

A majority of the fabrics used are 100% Polyester.

 

A garment may from time to time have variations in patterns due individual dyeing methods.

 

Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

 

All clothing with embossed or rubber prints should be reverse ironed.

 

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

 

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean

 

Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in heavy rain.

 

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.

 

QUERIES

 

If you have a query about any matter in respect of the goods please contact Customer Services on the following number (between 10.30am - 7.30pm Monday to Sunday07496713046or email kaseeshonline@gmail.com

If at the time of delivery the packaging is damaged or opened you are required to reject the parcel and return to courier. If you open the goods you are required to check them in front of the courier and notify him of any damage/missing items. In the event of damage to the Goods you should contact the Customer Service team on 07496713046 You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace free of charge any Goods damaged or lost in transit where delivery has been made by our carrier provided that you give us written notification of such damage or loss within 3 days of the delivery date in the case of damage and within 3 days of the anticipated delivery date notified to you at the time you place your order in the case of loss in order that we may comply with our carrier's conditions of carriage.

Refunds will not be given for products with damages caused by a customer's misuse or neglect.

 

GENERAL

 

No order is binding on you orkaseesh until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service or with our carriers or payment in full of the price of the items and any delivery charge whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

 

POSTAGE CHARGES

 

A delivery charge of £5.99 will be charged on all orders to England Wales and parts of Scotland.

 

STOCK AVAILABILITY

 

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.

1. We will try to contact customer in the event customer is not reachable a refund may be given of the item and order despatched.

 

2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.

 

3. We will try to despatch all orders received, however if customer is not at home or parcel is delivered to wrong address then we cannot be held responsible.

 

4. Your card details must match the delivery address if there is a discrepancy then we will need to verify the card and address match before despatching parcel.

 

5. No guarantee is undertaken and it will depend on each individual circumstances.

 

SALES POLICY

 

We only offer exchanges for sale items due to the vast reductions in price for clearance stock. It is possible to send the item back and re-order a different size colour or design. However a further delivery charge of £4.95 will be charged. (Your statutory rights are not affected.)

 

MEASUREMENTS

 

Measurements given are approximate. All our garments are hand produced and due to this they may vary from sizes given. Variations may also occur due to different shapes and styles of garments and also the different fabrics used.

 

NON-TRANSFERABLE

 

Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.

 

RESALE

 

Our prices offer a direct wholesale price structure to the customer and therefore our items are not available for resale or on a wholesale basis. We do not allow the resale of any of our goods either in UK or any other country.

 

RIGHT TO REFUSE

 

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

 

RISK

 

Risk in the goods will pass to you on delivery.  Kaseesh does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods you will assume all risk in the goods.

 

STATUTORY RIGHTS

 

So that there is no doubt anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.

 

INTELLECTUAL PROPERTY

 

Neither the Content the Trade Marks nor any other portion of the Website may be used reproduced duplicated copied sold resold accessed modified or otherwise exploited in full or in part for any purpose without our prior written consent.

 

All content available on the Website including but not to text graphics logos button icons images audio clips data compilations and software and the compilation thereof (the "Content") is the property of kaseesh and is protected by UK and international copyright laws. The trademarks logos and service marks displayed on the Website (collectively the "Trade Marks") are the registered and unregistered marks of kaseesh in the UK United States and other countries and are protected by UK and international trade mark laws. All other Trade Marks not owned by us our affiliates our partners or our licensors that appear on the Website are the property of their respective owners who may or may not be affiliated with connected to or sponsored by us.

 

INDEMNITY

 

You agree fully to indemnify defend and hold us kaseesh and our officers directors employees agents and suppliers harmless immediately on demand against all claims liability damages losses cost and expenses including reasonable legal fees arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website or the use by any other person accessing the website using your shopping account and/or your personal information.

 

RETURNS

 

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

You can return your goods via a Post Office using a second class recorded delivery for parcel under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.

Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.

 

Post your parcel to kaseesh unit 2 243 -245 Selbourne road Luton LU4 8NP, cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.

We comply with all Distant Selling Regulations for further information see Terms & Conditions.

EXCHANGES

If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £5.99 will apply.

It is possible to exchange your items through our stores; however refunds must be directed through our offices


Unacceptable Returns

Cosmetics Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations

If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

 

Missing Items / Damaged goods

 

If any product we supply fails prematurely due to an inherent fault we will provide you with an appropriate remedy eg. Refund, replacement or repair. Simply call our Customer Services Department 07496713046. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.

Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.

 

Promotional Offers

 

All promotional offers must be returned in their entirety.


MISCELLANEOUS

This Contract shall be treated as though it were executed and performed in the county of Surrey of the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in the Central London County Court and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

 

Registered Company Details

Kaseeshonline

Unit 2

243-245 Selbourne road

Luton,

Beds,

LU4 8NP

Registration number :09574995

VAT Number : 213302665
 

We accept payments online using Visa and MasterCard credit/debit card in GBP (or any other currency).
 

The customer using the website who are Minor /under the age of 18 shall not registers as a User of the website and shall not transact on or use the website.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

The payments are taken securely on the payment page of our card processor. No card details are stored by the website or payment card details details transmitted between this website and our card processor.

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