Returns & Refund Policy
We cannot imagine that you would want to return any goods purchased from us, however in the unlikely event that you are not entirely happy with your purchase, you have 7 days from the date you receive your order to request a refund or exchange. We will only accept items if they are in its original, saleable condition with tags attached and NOT worn. This only applies to NON-SALE ITEMS. For sale items we only offer exchange or a credit note for you to use on your next purchase. Please note this also has to be reported to us within 7 days of your item being received. Credit notes last up to a three month period.
Bespoke (Tailor Made to order items) are not returnable under any circumstances
When sending back your parcel, please provide us your invoice document and reason for returning the item. Please ensure items are adequately packed and labelled.
Items can be returned to the address provided below in regards to its process. You may return through whichever delivery company you trust but please ensure the return parcel is sent via special or first class signed delivery. Please note we cannot accept liability of items until they have been signed for by our office. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit.
Once your return has been authorized by us, you can book your return within the 7 day period mentioned above. We comply with all Distant Selling Regulations for further information see Terms & Conditions.
On refunds we charge a transaction return charge of - 5%.
In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £5.99 will be deducted from your refund.
PLEASE RETURN TO THIS ADDRESS
52 PLASHET GROVE
If you have any questions or are unsure about anything please don’t hesitate to contact us 07496713046 or alternatively email us on firstname.lastname@example.org